TechSee, the global leader in visual AI for customer service and connectivity assurance, has released the March edition of its Home Connectivity Pulse, a quarterly benchmark that tracks how in‑home connectivity shapes customer experience. The new findings show that stress events, such as severe weather and the Super Bowl, reveal widespread instability across U.S. households.
In the past quarter, 47% of households reported connectivity disruptions during severe weather, while 24% experienced disruptions during the Super Bowl. Among those weather-affected households, 62% said the moment eroded their trust in their provider’s reliability. These stress events, while not increasing baseline instability, accelerate switching consideration for households already facing connectivity problems.
Overall, 69% of households report measurable whole‑home connectivity instability, including interruptions, degraded performance, or room‑level coverage gaps. This recurring experience shapes how many consumers assess their internet service, and it carries meaningful loyalty implications: 50% of instability‑affected households say they are likely to consider switching providers within the next two quarters if issues persist.
A notable revenue paradox emerges from the data. Premium Wi‑Fi customers—households paying for enhanced connectivity packages—are disproportionately represented among instability cohorts. About 70% of households with high‑frequency connectivity issues report paying for premium Wi‑Fi services, compared with 36% among households with fewer issues, suggesting that churn risk and revenue concentration align.
Connectivity complexity inside the home continues to grow. Households with 11–20 connected devices report higher issue frequency than those with fewer devices, and homes with 20+ devices are roughly 1.5× more likely to fall into high‑risk instability segments and about 40% more likely to churn within two quarters if instability persists. Room‑level coverage remains one of the earliest signals of trouble, with 41% of households reporting coverage gaps across rooms.
“Customer expectations have changed dramatically in the connected home,” said Eitan Cohen, TechSee CEO and Co‑Founder. “Consumers experience the internet through the performance of devices and rooms, not just the speeds advertised in plans. When instability surfaces during critical moments like severe weather or live events, visibility and resolution gaps become evident. Providers that can see and address what is happening inside the home will be better positioned to reduce churn, control service costs, and build lasting trust.”
The Home Connectivity Pulse is based on survey responses from more than 1,500 U.S. home internet decision‑makers collected between January and March 2026. The monthly benchmark tracks structural indicators to help telecom and connected‑home leaders understand emerging risks and opportunities in the market. The full report can be found here.
