Spectrum and RingCentral have broadened their collaboration to deliver AI-powered tools to Spectrum Business customers nationwide.
The expanded offering, UCX with RingCentral, blends RingCX, RingCentral’s cloud-based contact center, with ACE, its AI conversation analytics, alongside Spectrum’s managed network and onboarding services.
Aimed at mid-market and enterprise clients, UCX unifies voice, video, and more than 20 digital channels—including SMS, web chat, and social media—into a single cloud workspace.
RingCX is described as an AI-first omnichannel contact center that scores interactions for sentiment and compliance, reducing the need for manual reviews.
ACE transcribes and analyzes calls and meetings to yield revenue intelligence, surfacing deal-risk indicators, competitor mentions, and sales coaching insights that can be synced to CRM systems.
Spectrum executives say UCX with RingCentral addresses fragmented tools by offering one cloud-based solution on Spectrum’s network, delivering a reliable, unified experience; RingCentral leaders emphasize faster resolutions and deeper insights fueled by embedded intelligence.
