Granite State Communications, a long-standing New Hampshire service provider, announced the deployment of CHR Solutions’ Omnia360e BSS/OSS platform to advance customer service, streamline operations, and broaden digital offerings.
The platform delivers a unified, 360-degree view of customers, real-time dashboards for actionable insights, and field tools that speed up installs and service. It also provides facilities and CPE management and integrates ecommerce, enabling the carrier to create new revenue opportunities.
Key benefits include:
- 360-degree customer view for faster, personalized support
- Real-time dashboards and reporting that support data-driven decisions
- Technician-equipped field tools that reduce service delays and improve installation efficiency
- Facilities and CPE management to optimize oversight across the service lifecycle
- Integrated ecommerce and door-to-door solutions to unlock new revenue
CHR Solutions’ Activations team led the project using its Solutions Delivery Process (SDP), guiding Granite State through a successful implementation that included best-practice workflows, field tools, automated activation, dashboards and ecommerce capabilities. CHR’s process is designed to ensure minimal disruption and maximum staff adoption, delivering measurable improvements in operations.
“The CHR Solutions Activations Team worked as true partners during the implementation; engaging and collaborating with our staff throughout the entire project,” said Susan King, President of Granite State Communications. “Through a combination of self-paced training via CHR’s Learning Management System and instructor-led training, plus hands-on practice in the Omnia360e Sandbox, we were able to efficiently prepare our company for the upgrade.”
“I am pleased to reaffirm our strong partnership with Granite State Communications, an organization that has long been committed to innovation and customer excellence,” said Jason Malmquist, CHR’s Executive Vice President and Head of Software and IT/Cybersecurity Services. “This deployment equips them with the technology to enhance their customer experience and strengthen their competitive position, while creating new revenue opportunities through our integrated ecommerce capabilities.”
About Granite State Communications: With more than 140 years serving New Hampshire, Granite State emphasizes outstanding customer service and the latest technology to improve service quality and quality of life, aiming to be a reliable neighbor. About CHR Solutions: From idea to income, CHR helps broadband providers build smarter, more profitable businesses through engineering, cybersecurity, and automated operations software and ecommerce tools.
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