GFiber was named Broadband Provider of the Year at the Broadband Communities Summit in Houston, highlighting a multi-year drive to reduce friction and increase transparency in its offerings.
The award, presented by Broadband Communities, honors efforts to reshape the consumer broadband experience by focusing on clarity, digital tools, and proactive customer care.
Judges noted GFiber’s redesigned customer journey—from transparent, easy-to-understand pricing and offers to self-service and real-time support—backed by measurable results such as fewer support calls and higher satisfaction. GFiber points to a Net Promoter Score of 62, and JD Power’s 2024 score of 839 as the best benchmark for an American ISP in its region, along with an 89% rate of customers saying their internet speed met or exceeded expectations and an 85% appreciation for its no-price-increase policy.
- Transparent
- Pricing
- Pricing
- NPS
- Tools
GFiber cited measures such as automatic credits during outages and proactive router upgrades to reduce repeat problems, supported by field teams and a contact center trained to resolve issues on first contact rather than pushing additional products.
For consumers in GFiber markets, the award signals a provider investing in clearer pricing and tools designed to simplify broadband management. For the industry, it signals rising momentum for transparency, digital support, and proactive customer care as a means to build loyalty in a crowded market.
A staff writer used AI tools to help generate this report.
