Ripple Fiber has unveiled a new Service Promise that can reimburse up to two months of a customer’s service fees when issues persist after Ripple has had the opportunity to address them, within 30 days of installation.
The company emphasizes a commitment to high-quality service as it invites new customers to switch to its 100-percent fiber network with added confidence.
“We strive to be a transparent and dependable provider, and our Service Promise aligns with that standard. Now, when residents choose our service, they’re not just getting high-speed, future-ready internet,” said Gina Dillard, Senior Vice President of Customer Experience with Ripple Fiber. “Our team is so confident that customers will love their experience that if we fall short and can’t make it right, we’ll credit them double their money back no matter what.”
In a sector where reliable service and clear billing are top priorities, Ripple Fiber’s Service Promise sets a refreshing standard. By combining the stability of fiber technology with an unwavering commitment to service, the company seeks to give customers the confidence and peace of mind to switch providers.
Service Promise highlights include:
- Lightning-fast fiber internet with low latency
- Superior 24/7 customer support
- Industry-leading speeds with consistent bandwidth
- High-quality Wi‑Fi routers with whole-home coverage
- Transparent pricing and accurate billing
- White-glove installation for a seamless setup
To qualify for reimbursement, active customers must submit requests via email within 30 days of installation. The refund can include installation fees where applicable, and Ripple Fiber will reimburse if all resolution attempts are exhausted and documented. There are no exceptions or fine print.
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