Downdetector records a broad outage affecting Amazon’s website and app, with users reporting issues across shopping functions and product pages.
Officials say reports began to rise around 1:41 pm ET, climbing steadily through the early afternoon. By 2:26 pm ET the platform logged thousands of problem reports, and the tally peaked at about 3:32 pm ET with just over 20,800 complaints.
The outages appeared most pronounced at checkout, which Downdetector estimated accounted for roughly half of all reports. Mobile app users comprised about one-fifth of the total, while about 17% cited problems loading product pages.
Ars Technica independently verified that some product pages failed to load or loaded slowly, and that the homepage could occasionally fail to render during the disruption.
Amazon had not issued a public, real-time confirmation of the outage, but a support account on X acknowledged that some customers were experiencing issues and said the company was working to resolve them.
Late in the day, the trend of new reports began to fall off. A company statement later attributed the issue to a software deployment and said that the website and app were restored to normal operation.
